Cancellations: I get it, life happens. Don’t stress about cancelling or rescheduling. If you want to cancel and receive a refund for your retainer – you have 3 days to receive a 90% refund. After the first 3 days, there is no refund of the retainer. There will also be no refund given if your scheduled appointment is less than 24 hours away. So, if you schedule two days out, you only have one day to cancel for a 90% refund. Alternatively, you can gift your session to a friend or loved one, or use it as a credit for a future session. You or a loved one have 6 months from cancellation to schedule the credit/gift session.
Rescheduling: You can reschedule your appointment anytime once without penalty. If have a sudden change of plans, even if it’s 5 minutes before your appointment – that’s OK! Get in touch to reschedule. If you cannot get in touch before your appointment, that’s OK. Just reach out as soon as you can. If you do a no-call, no-show and don’t get in touch within 36 hours after your scheduled time, your retainer will be forfeited. If you need to reschedule a second time (or more), there is a $100 fee per occurrence for a day-of reschedule and a $20 fee if rescheduled more than 24 hours before your appointment.
